Frequently Asked Questions

FAQ

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HAVEN ICS MAPPING FAQ

What is Haven?

Haven is emergency response software built to help teams manage incidents with clearer mapping, role-based tasking, documentation, and operational coordination.

What is Haven Incident Mapping?

Haven Incident Mapping is a live collaborative mapping and command-support tool for emergency response, hazmat operations, training scenarios, pre-plans, and field coordination.

Who is Haven ICS Mapping built for?

Haven is built for fire departments, hazmat teams, incident commanders, emergency operations centers, training divisions, LEPCs, regional response teams, pipeline operators, industrial safety teams, and other organizations that need a clearer way to manage complex incidents.

Is Haven ICS Mapping only for hazmat incidents?

No. Haven is being launched with strong hazmat-focused tools, but the platform is designed to support multiple incident types, including fire, rescue, pipeline, industrial, event, pre-plan, and emergency management workflows.

What problem does Haven ICS Mapping solve?

Haven helps replace scattered radios, paper maps, whiteboards, screenshots, text chains, and disconnected notes with one shared operating picture. Teams can map the incident, assign tasks, track resources, document actions, and support command transitions from one place.

Is Haven ICS Mapping meant to replace paper?

Yes. The goal is to make incident documentation, mapping, and command coordination faster, clearer, and easier than paper-based workflows.

 

What devices does Haven ICS Mapping work on?

Haven is being built for web and mobile use. Command, EOC, and instructor users can work from larger screens such as laptops, desktops, and tablets. Field users can access key workflows from phones or tablets.

Does Haven ICS Mapping work on Apple and Android devices?

Yes. Haven is being developed with Apple/iOS, Android, and web access in mind.

Is Haven ICS Mapping a regular consumer app?

No. Haven is primarily business-to-business emergency response software. Organizations will typically access it through accounts, licenses, trials, or direct setup rather than buying it like a normal consumer app.

Will users need to download an app?

Some mobile workflows may use an app, while other parts of Haven are web-based and can run through a browser. The exact access method may depend on the product, role, and rollout stage.

Does Haven ICS Mapping require internet access?

Haven is cloud-based and designed around live syncing across devices. Offline capability should not be assumed unless specifically confirmed for a given deployment.

Does Haven ICS Mapping sync across multiple devices?

Yes. Haven is designed so users working from web and mobile can operate from the same shared incident data.

Is there a free trial?

Yes. The planned default free trial is 30 days.

Can a trial be extended?

Yes. Extended trial access may be available through override codes or direct approval.

How does someone start using Haven ICS Mapping?

A user or organization can begin through a demo, trial, or sales-supported setup. Once activated, users can create or join sessions and begin working inside the platform.

Can trial users purchase from inside the app?

The platform is expected to include a clear purchase or “ready to buy” path that routes interested users into the sales process.

How are purchases handled?

Customers will generally be invoiced or activated through the sales team after the organization signs a purchase order, agreement, or payment arrangement.

Is Haven ICS Mapping ready for live testing?

Yes. Haven can be tested in demo and trial environments without disrupting production work.

Will there be a public demo or webinar?

Yes. Demo and webinar-style walkthroughs are part of the rollout plan.

Can users provide feedback?

Yes. Feedback from responders, instructors, departments, and early users is a major part of the development process.

What does the Haven ICS Mapping do?

The incident mapper gives command staff and responders a shared live view of the incident. Users can place tactical information, response zones, resources, notes, access routes, staging areas, and other operational details on the map.

Can multiple users work on the same map?

Yes. Haven ICS Mapping is designed for collaborative mapping so multiple users can contribute to the same incident picture.

Can users mark hot, warm, and cold zones?

Yes. Users can draw and label response zones such as hot, warm, and cold zones.

Can users add decon corridors, staging areas, and access routes?

Yes. Haven ICS Mapping is intended to support common incident map elements such as decon corridors, staging, access routes, isolation areas, hydrants, drains, command posts, and other response features.

Can users place people, vehicles, and assets on the map?

Yes. Users can place response assets, personnel, vehicles, and other resources on the map.

Can map items be edited after placement?

Yes. The goal is for users to move, resize, relabel, rotate, and adjust map items as an incident evolves.

Can users add notes to map items?

Yes. Map items can include additional information so users can understand what the item is, who added it, and what role or function it supports.

Can Haven ICS Mapping import outside map data?

Yes. Haven is being built to support imported map shapes and files such as KML and GeoJSON.

Will imported map data keep its labels and colors?

That is part of the planned refinement. The goal is for imported zones to retain useful information such as labels, types, and color coding.

Can Haven ICS Mapping show weather or wind information?

Yes. Weather and wind display are part of the mapping workflow, including planned improvements for forecast views and wind direction clarity.

Can users upload photos into an incident?

Yes. Photo upload is part of the incident workflow.

Can users share files inside Haven ICS Mapping?

Yes. File and photo sharing are part of the roadmap, with controls for permissions, access, expiration, and revocation.

Does Haven ICS Mapping support different user roles?

Yes. Haven ICS Mapping is designed around roles such as Incident Commander, Operations, Hazmat Group Supervisor, Entry Team, Tech Ref, Decon Team, Engine Company, Field User, Trainer, Student, and Admin.

Why are roles important?

Roles allow users to see the tools, tasks, and quick actions that matter to their job during the incident.

Can tasks be assigned in Haven ICS Mapping?

Yes. Tasks can be assigned, tracked, acknowledged, completed, and reviewed.

Are tasks assigned to people or roles?

The current workflow focuses on assigning tasks to roles. This supports incident command structure and avoids relying on a single named person when assignments change.

Can users see task status?

Yes. Tasks can be tracked through status changes such as assigned, acknowledged, in progress, or completed.

Can Haven ICS Mapping support command transitions?

Yes. One of the major goals is to preserve incident information so command transitions, incoming companies, demobilization, and operational changes are easier to manage.

Can Haven ICS Mapping support pre-plans?

Yes. Pre-plans are part of the platform vision. A pre-plan can guide responding units with key information, tasks, locations, hazards, and response priorities before or during an incident.

Can pre-plans be shared with mutual aid departments?

Yes. Sharing pre-plans with mutual aid partners is one of the intended use cases.

Does Haven ICS Mapping create incident documentation?

Yes. Haven is designed to capture actions, tasks, notes, map activity, and other incident details for documentation and review.

Does Haven ICS Mapping support ICS forms?

Yes. ICS-style forms and incident documentation are part of the platform.

Can Haven ICS Mapping generate an ICS 214?

Yes. Haven is being built to generate printable ICS 214-style logs using incident information captured in the system.

Can Haven ICS Mapping export PDFs?

Yes. PDF export is part of the planned and tested workflow.

Can Haven ICS Mapping generate after-action reporting?

Yes. After-action reporting is part of the long-term value of the platform. The goal is to make incident review easier by preserving what happened, when it happened, where it happened, and who was involved.

Can Haven ICS Mapping help with operational accountability?

Yes. Haven is designed to improve accountability by tracking tasks, resources, roles, locations, and incident activity.

Can Haven ICS Mapping support checklists?

Yes. Checklists and “rip-and-run” style task lists are part of the platform concept.

Can completed checklist actions be logged?

Yes. Completed actions can be captured as part of the incident record.

Can Haven ICS Mapping support air monitoring data on the map?

Yes. Air monitoring data and monitoring icons are part of the planned mapping workflow.

Can Haven ICS Mapping support plume modeling?

Plume modeling integration has been discussed as a future workflow, including the ability to import plume outputs into the map.

Can departments customize Haven ICS Mapping?

Yes. Departments may be able to customize organization names, asset labels, icons, workflows, and setup details depending on license and deployment.

Can users add custom icons or assets?

Yes. Custom icons and assets are part of the intended platform flexibility.

Can Haven ICS Mapping support different departments and operational models?

Yes. Haven is being built to be flexible enough for different agencies, team structures, regions, and incident types.

Can an organization have multiple users under one license?

Yes. The planned pricing model includes a license with multiple users, with additional users available separately.

Can multiple users from the same organization see shared work?

Yes. Organization-based collaboration is part of the planned workflow.

How is pricing structured?

Pricing is expected to be license-based, with one license including a set number of users and additional users available separately.

How many users are included in one license?

The current plan is for one license to include five users.

Can additional users be added?

Yes. Additional users can be added to an organization’s license.

Will there be a pricing page?

Yes. A simple pricing page is planned so prospects can understand the basic cost structure.

Can agencies receive custom pricing?

Yes. Pricing may vary based on organization size, user count, deployment type, sponsorship, regional use, or special customer needs.

Can companies sponsor licenses for responders?

Yes. Sponsored access for departments or responders has been discussed as a possible model.

Will there be free features?

Some free or trial-based access is planned, but the primary rollout focus is on paid products that provide operational value.

Can users control who sees shared information?

Yes. Sharing is intended to be limited to approved or registered users inside the Haven ecosystem.

Can shared access expire?

Yes. Expiring shared access is part of the sharing workflow.

Can access be revoked?

Yes. The ability to retract or revoke access is part of the planned sharing controls.

Will Haven ICS Mapping support secure collaboration?

Yes. Secure collaboration is part of the platform vision, especially for incident data, shared files, photos, and operational information.

Will Haven ICS Mapping use AI?

AI may be added later to help analyze logs, summarize incident information, assist documentation, and support role-based review. AI should be considered a future enhancement, not the core launch promise.

Will Haven ICS Mapping integrate with other systems?

Yes. Integrations are being explored, including PEAC, mapping files, external data layers, and potential metering or device partnerships.

Will Haven ICS Mapping support sensor data?

Sensor data integration has been discussed as a future capability.

Will Haven ICS Mapping support video communication?

Secure video communication has been discussed as a future feature.

Will Haven ICS Mapping continue to evolve?

Yes. Haven is being actively developed, tested, and refined based on user feedback, field needs, and priority features.

How are new features prioritized?

Features are prioritized based on operational value, feasibility, customer demand, demo readiness, and whether they make the platform more useful in real response or training environments.

Can Haven ICS Mapping be used for live incidents?

Yes. Haven is being built for live incident support, especially mapping, role-based tasking, operational notes, and shared situational awareness.

Can Haven ICS Mapping be used for tabletop exercises?

Yes. Haven is useful for tabletop exercises, drills, academies, and scenario-based training.

Can Haven ICS Mapping be used for pipeline incidents?

Yes. Pipeline response and pre-plan workflows are major potential use cases.

Can Haven ICS Mapping be used by industrial customers?

Yes. Industrial safety teams, utilities, pipeline operators, and private-sector emergency response groups are part of the intended customer base.

Can Haven ICS Mapping be used by regional teams?

Yes. Haven can support regional, multi-agency, department, and company-level workflows.

Can Haven ICS Mapping be used by instructors?

Yes. Instructors can use Haven for scenarios, student tracking, metering simulations, after-action review, and competency documentation.

What is the main value of Haven ICS Mapping?

Haven gives responders and command staff a clearer way to manage complex incidents. It brings mapping, roles, tasks, resources, documentation, and review into one shared system so teams can make better decisions faster and preserve a cleaner record of what happened.

HAVEN Incident Mapping™ and HAVEN™ are trademarks of Hazmat Software LLC. All rights reserved.